Improve Your Patient Experience

 

Reports and Dashboards

For Patient Experience survey results to have meaning and stimulate improvement to the program, they should be presented to clinicians and staff in a consumable manner. I2C can implement interactive dashboards as part of your Quality Improvement program to allow knowledge derived from the patient experience to be used for program improvement.

dashboard.jpg

My Cancer Guide

I2C has partnered with Jack Digital Productions’ My Cancer GuideTM (MCG) as the core infrastructure and knowledge management tool in its patient experience improvement system. MCG is a clinically integrated communication, education and survivorship tool that supports providers and engages patients as partners in care.

Patient engagement is a core principle of successful person-centered care.  Moreover, patient engagement enhances control and reduces costs by optimizing the time busy healthcare professionals spend with patients and their families. Patients perceive improvements in their quality of care when they are able to participate in and self-manage important aspects of their treatment and positively impact their quality of life. Engaged patients allow health care organizations to benefit from higher efficiency and increased throughput and capacity.

My Cancer Guide™ is the person-centered, virtual navigation and patient empowerment infrastructure that facilitates active and effective patient engagement in their care and while optimizing their relationship and communication with their healthcare team.

 

For Patients….

The results of a research study demonstrated that My Cancer Guide[1]:

Significantly enhanced:

  • Patients’ cancer knowledge
  • Patient’s autonomy with their care
  • Overall satisfaction with cancer information and care received
  • Patient empowerment

Reduced:

  • Patient distress
  • Fears
  • Anxiety
     

For Oncology Health Care Providers….

In a research study[2], health care providers viewed My Cancer Guide as a positive complement to existing educational and support activities, with key benefits including:

  • Highly accessible, comprehensive, high quality cancer information and support
  • A means to further enhance patient-provider communication and trust
  • A significant tool to enable more effective patient-family communication

Today, patients expect on-demand, high-quality information as part of their care and post-care experiences, including survivorship. My Cancer Guide fulfills this need and is the ideal support for health care organizations wishing to engage patients in person-centered care. In fact, a study[1] with patients showed an average total time spent using My Cancer Guide was 1 hour, and that patients typically discussed the information with their families and not with their physicians.

  • My Cancer Guide allows your oncology teams to become more efficient and focus on the care and support your patients need

My Cancer Guide has a robust usage tracking system built into its infrastructure. This system enables centres and researchers to monitor patient uptake of the tool and track its usage. This helps facilitate implementation, future updates and development of the tool.

My Cancer Guide’s platform can be used for ongoing studies on disease information uptake and navigational needs. In addition to collecting real-time usage data and feedback, optional custom surveys can be integrated for use by researchers.


For me, this diagnosis was and is quite a traumatic experience. This guide (OIN) helped me to overcome many of my fears and concerns. In my opinion this is a very commendable program.
— Melanoma Patient
Amazing. I am learning a lot. I wish I had this before my operation. Everybody should have access to that site after finding out that (they) have colon cancer.
— Colorectal Patient
….I had gone on the internet before my surgery in an attempt to learn how to read the Pathology Report, but did not get full understanding of that until studying this section of your Patient Guide
— Colorectal Patient

 

[1] http://www.partnershipagainstcancer.ca/wp-content/uploads/Virtual-Navigation-In-Cancer-A-Pilot-Study.pdf

[2] Haase, K.R. and Loiselle, C.G. (2012). Oncology team members’ perceptions of a virtual navigation tool for cancer patients. International Journal of Medical Informatics, 81(6), 395-403.

[3] http://www.partnershipagainstcancer.ca/wp-content/uploads/Virtual-Navigation-In-Cancer-A-Pilot-Study.pdf