An essential component of new and existing programs in healthcare and other industries is to assess  performance by periodically completing detailed reviews of pilot projects, programs or services.  Performance review findings are necessary to make informed decisions on changes to programs/services, policies or procedures, and to assess if a program has achieved its objectives.  

I2C's approach to performance/quality improvement includes systematically collecting and analyzing data. We apply the latest methodologies and turn data into knowledge to facilitate effective decision-making.  

Our performance/quality improvement and measurement services typically are end-to-end solutions in which we lead and implement the entire project in a collaboration with your team to ensure successful outcomes. We tailor our solutions and approach based on your team's capacity.  We can provide service and specific components of projects, including: 

  1. Logic Model development
  2. Plan development
  3. Framework development
  4. Quantitative data collection (electronic and/or paper-based surveys) and analysis (statistical analysis)
  5. Qualitative data collection (interviews, focus groups, facilitated sessions) and analysis
  6. Report writing


I2C team members have successfully performed performance/quality improvement and measurement services for:

  • Alberta Human Services
  • Canadian Cancer Society
  • Canadian Partnership Against Cancer
  • Cancer Care Ontario
  • Centre for Addictions and Mental Health
  • Centre intégré de cancérologie de Laval
  • Elekta
  • Hamilton Catholic School Board
  • Heart and Stroke Foundation of Ontario
  • Karmanos Cancer Institute
  • Ministry of Children and Youth Services (Ontario)
  • Ministry of Health and Long-Term Care (Ontario) 
  • Ministry of Natural Resources (Ontario)
  • Ministry of Research and Innovation (Ontario)
  • NORTH Network
  • Ontario Medical Association
  • Ontario Telemedicine Network
  • Sprouse Marketing Group

If you would like more information on I2C's performance/quality improvement and measurement services, please contact us here.