Patient Experience Services

Cancer programs face significant pressures to gather, interpret, and report on efficiency, cost and quality as healthcare reform accelerates moving from payment for “activity” to payment for “quality”.  A key performance indicator is now improvement of the “patient experience”.  Within the Institute of Medicine’s 6 dimensions of quality, patient-centered care is a specific domain, with key performance indicators required for:

  • Meaningful Use
  • Quality Oncology Practice Initiative (QOPI)
  • Association of Community Cancer Centers (ACCC)
  • American College of Radiology (ACR)
  • American Society for Radiation Oncology (ASTRO) – Accreditation Program for Excellente (APEx)
  • Physician Quality Reporting System (PQRS)

I2C has easy to use and cost effective tools to provide objective data regarding the whole patient experience, and tied directly to evidence, program decision-making and specific quality initiatives.  Click here to find out more about I2C’s Patient Experience Measurement and Reporting services.

Fundamental to improved patient experience in your cancer program, is integrated, clear and meaningful provider-patient communication and patient education that appropriately considers other aspects of a patient’s care.  Today’s patients demand information in an interactive manner, that helps them understand their diagnosis, know what to expect, optimize communication and support from their care team and knowledge of how best to self-manage their care.  Click here to find out more about I2C’s Patient Experience Improvement services.